How to Create a Patient Satisfaction Survey That Drives Better Care

Who Should Use Patient Satisfaction Surveys?

Enquete is trusted by healthcare professionals and institutions of all sizes. These surveys are ideal for:

• Hospital administrators and department heads
• Managers of private clinics and specialized centers
• Doctors, nurses, and patient care coordinators

From small practices to large medical networks—patient feedback is your most powerful quality improvement tool.

Why Patient Satisfaction Matters

In healthcare, a satisfied patient is more likely to return, recommend, and trust your care. Especially in the private sector, where patient loyalty drives repeat visits and revenue, satisfaction is a key performance indicator.

Benefits of patient satisfaction surveys:

• Gain insight into what matters most to your patients
• Build long-term loyalty and trust
• Identify gaps in service, communication, or accessibility
• Track the impact of new initiatives or improvements
• Strengthen your reputation through continuous patient-centered care

Patient feedback helps you deliver better care—without guessing.

What to Ask in a Patient Satisfaction Survey

Before you start, define what you want to measure. Your questions should align with your goals. Here are some focus areas to consider:

• Quality of medical care and professionalism
• Communication and interpersonal skills of staff
• Ease of using the website or booking system
• Hygiene and cleanliness of the facility
• Waiting times and appointment availability
• Transparency of pricing or billing
• Responsiveness and follow-up from support staff

Customize your questionnaire to suit your hospital, clinic, or practice—and collect only the feedback you need.

One-Time or Recurring Patient Surveys?

You can use Enquete to run standalone surveys or set up recurring patient satisfaction tracking (e.g., monthly, quarterly, or bi-annually).

With recurring surveys, you can:

• Monitor improvements over time
• Detect trends and shifting patient expectations
• Compare departments, branches, or services
• Continuously fine-tune care delivery

Smart healthcare leaders know: measuring satisfaction regularly is key to sustainable growth.

Safe, Confidential, and Compliant

Enquete is fully GDPR-compliant and supports secure, private healthcare data collection.

• Anonymous survey options for candid responses
• Password protection and IP filtering
• Consent checkboxes and privacy policy links
• Role-based user access for hospitals and clinics

Your patients’ trust is priceless—we help you protect it.

Build Professional Patient Surveys with Enquete

No research experience required. With Enquete, you can:

• Choose from 20+ question types, including Customer Recommendation Score (CRS), matrix, star rating, and text input
• Use healthcare-specific templates or create your own from scratch
• Add branding, logos, and disclaimers to match your facility’s identity
• Share via QR code, email, or website embed
• Export results to Excel, PDF, or Google Sheets for deeper analysis

Start gathering insights in minutes—not days.