Customer Experience Platform – Boost Loyalty and Drive Growth

Q: Can I still access the legacy Enquete platform and my existing survey data?

Yes. Existing customers can continue accessing the legacy Enquete platform without losing any historical data. All previously created surveys, responses, and exports remain available. A direct link to the legacy login page is provided for uninterrupted business continuity.

Q: Why can’t I log in to my Enquete account?

Login issues are typically caused by an incorrect email/password, an unverified email address, or attempting to log in to the wrong platform (legacy vs. new). If your email is not verified, a “Verify Email” option appears after a failed login attempt so you can confirm your email and activate access. Enterprise users using SSO should follow their organization’s identity provider process.

Q: I can't find my survey / my survey has disappeared. What should I do?

In most cases, the survey was created under a different email address, workspace, or account. Confirm you’re logged into the correct account and organization, and that you’re using the correct platform (legacy vs. new). If you still can’t locate it, contact support for account recovery assistance.

Q: I’ve forgotten my password. How do I reset it?

Use the “Forgot Password” option on the login page. A secure password reset link will be sent to your registered email address. For enterprise accounts using SSO, password changes are managed through your identity provider.

Q: How do I delete my Enquete account?

Log in, go to Account Settings, and select “Delete Account.” Please note that deleting your account permanently removes all surveys and response data. Enterprise customers should contact support first if they have retention or compliance requirements.

Q: Are surveys created in Enquete.com anonymous?

Yes. Surveys are anonymous by default as long as you do not collect identifying information (such as name, email address, phone number, or employee ID) in the survey. Anonymity can change if you send surveys via personalized email invitations or enable response tracking, where responses may be linked to recipients for analytics and follow-up workflows.

Q: Can I show different questions based on how respondents reply?

Yes. Enquete supports survey logic (skip logic and branching), allowing respondents to follow different paths based on their answers. This helps personalize surveys, reduce completion time, and improve response quality.

Q: How do I identify individual respondents?

You can identify respondents by asking for their name/email directly in the survey, or by sending personalized email invitations via Enquete’s email campaign manager. When using email invitations, responses can be linked to recipient email addresses in the individual responses section.

Q: How do I create multilingual surveys?

Create your master survey, duplicate it, and change the survey language in Settings. System messages (such as buttons and default labels) are translated automatically. Your custom questions and answer options must be translated manually to match each language version.

Q: Do you store incomplete survey responses?

Yes. If a respondent leaves before completing the survey, any completed pages are saved as a partial response (depending on your survey pagination). You can filter completed vs. incomplete responses in your reports and exports.

What are you looking for?

Subscribe to our Newsletter

Join 10k+ people to get notified about new posts, news and updates.

Do not worry we don't spam!

Log in

Have no account yet? Sign up

Create an account

Already have an account? Log in

Reset password

Remember your password? Log in

Terms of use

Terms of use dolor sit amet consectetur, adipisicing elit. Recusandae provident ullam aperiam quo ad non corrupti sit vel quam repellat ipsa quod sed, repellendus adipisci, ducimus ea modi odio assumenda.

Disclaimers

Lorem ipsum dolor sit amet consectetur adipisicing elit. Sequi, cum esse possimus officiis amet ea voluptatibus libero! Dolorum assumenda esse, deserunt ipsum ad iusto! Praesentium error nobis tenetur at, quis nostrum facere excepturi architecto totam.

Lorem ipsum dolor sit amet consectetur adipisicing elit. Inventore, soluta alias eaque modi ipsum sint iusto fugiat vero velit rerum.

Limitation on Liability

Sequi, cum esse possimus officiis amet ea voluptatibus libero! Dolorum assumenda esse, deserunt ipsum ad iusto! Praesentium error nobis tenetur at, quis nostrum facere excepturi architecto totam.

Lorem ipsum dolor sit amet consectetur adipisicing elit. Inventore, soluta alias eaque modi ipsum sint iusto fugiat vero velit rerum.

Copyright Policy

Dolor sit amet consectetur adipisicing elit. Sequi, cum esse possimus officiis amet ea voluptatibus libero! Dolorum assumenda esse, deserunt ipsum ad iusto! Praesentium error nobis tenetur at, quis nostrum facere excepturi architecto totam.

Lorem ipsum dolor sit amet consectetur adipisicing elit. Inventore, soluta alias eaque modi ipsum sint iusto fugiat vero velit rerum.

General

Sit amet consectetur adipisicing elit. Sequi, cum esse possimus officiis amet ea voluptatibus libero! Dolorum assumenda esse, deserunt ipsum ad iusto! Praesentium error nobis tenetur at, quis nostrum facere excepturi architecto totam.

Lorem ipsum dolor sit amet consectetur adipisicing elit. Inventore, soluta alias eaque modi ipsum sint iusto fugiat vero velit rerum.

Do you agree to our terms? Sign up

Shopping cart

Laptop Cover

1 x $24.00

Remove

Disney Toys

1 x $5.00

Remove

Screen Axe

1 x $19.00

Remove

Airpods Pro

1 x $49.00

Remove

Your favorites

You have not yet added any recipe to your favorites list.

Schedule your 15-minute demo now

01.

Why Choose Enquete for Customer Experience (CX)?

Manage CX with One Smart Platform

From product to marketing to customer service, unify your customer experience programs in a single, flexible dashboard. Enquete allows you to launch surveys, collect real-time feedback, and route insights to the right teams for action.

Get Fast, Confident Insights

Start measuring customer satisfaction and loyalty in minutes—not months. With ready-to-use templates, intuitive analytics, and customizable dashboards, you can focus on action, not setup.

Connect with Your Everyday Tools

Use built-in integrations to bring your customer insights into Slack, Microsoft Teams, HubSpot, Zendesk, and more. Make it easy for your team to access and act on feedback without switching platforms.

02.

Measure, Analyze, and Close the Gaps

Enquete empowers you to listen to your customers across the entire journey—from their first visit to long-term loyalty.

Key Programs You Can Run:

Customer Recommendation Score (CRS): Track brand loyalty using relationship and transaction-based metrics.
Customer Satisfaction (CSAT): Evaluate customer happiness after key interactions or services.
Customer Effort Score (CES): Measure how easy it is for customers to get help or complete a task.
Service Feedback: Collect input after support calls or chat sessions to identify pain points.
Website Feedback: Ask about site usability, design, and trust to improve the digital experience.
Event Feedback: Pre- and post-event surveys help you craft memorable experiences.
Product Feedback: Get insights throughout the development lifecycle to ensure product-market fit.
Market Research: Use our panel or your own list to validate ideas and understand your audience.
Purchase Experience: Learn what happens after checkout to minimize drop-off and increase conversions.

03.

Listen at Scale: Voice of the Customer (VoC)

Empower your organization to listen, learn, and act—consistently. Enquete’s VoC system helps you build feedback loops that fuel innovation, build trust, and grow loyalty across every touchpoint.

Who Is Enquete.com For?

Businesses & Marketers

Measure customer satisfaction, track Net Promoter Scores (NPS), test new product ideas, and perform in-depth market research.

Educational Institutions

Conduct student feedback surveys, evaluate course effectiveness, and streamline academic research.

Healthcare Providers

Assess patient satisfaction, improve service delivery, and manage internal quality assessments.

Human Resource Teams

Run employee engagement surveys, gather 360-degree feedback, and monitor workplace satisfaction trends.

Nonprofits &
Public Services

Collect community input, monitor program impact, and report stakeholder outcomes with ease.

Government

Engage your community, strengthen trust, and shape better policies by gathering insights from residents, constituents, and employees—all while keeping sensitive data secure.

“I rely on Enquete for various survey projects—from small groups to large audiences. Its flexible data collection methods and robust analytics make it a powerful feedback tool. I also value the library of survey templates, which perfectly align with our needs.”

Evon Zeegers

Marketing Manager

See all Enquete features