Customer Support Survey Tool | Improve Customer Experience

Q: Can I still access the legacy Enquete platform and my existing survey data?

Yes. Existing customers can continue accessing the legacy Enquete platform without losing any historical data. All previously created surveys, responses, and exports remain available. A direct link to the legacy login page is provided for uninterrupted business continuity.

Q: Why can’t I log in to my Enquete account?

Login issues are typically caused by an incorrect email/password, an unverified email address, or attempting to log in to the wrong platform (legacy vs. new). If your email is not verified, a “Verify Email” option appears after a failed login attempt so you can confirm your email and activate access. Enterprise users using SSO should follow their organization’s identity provider process.

Q: I can't find my survey / my survey has disappeared. What should I do?

In most cases, the survey was created under a different email address, workspace, or account. Confirm you’re logged into the correct account and organization, and that you’re using the correct platform (legacy vs. new). If you still can’t locate it, contact support for account recovery assistance.

Q: I’ve forgotten my password. How do I reset it?

Use the “Forgot Password” option on the login page. A secure password reset link will be sent to your registered email address. For enterprise accounts using SSO, password changes are managed through your identity provider.

Q: How do I delete my Enquete account?

Log in, go to Account Settings, and select “Delete Account.” Please note that deleting your account permanently removes all surveys and response data. Enterprise customers should contact support first if they have retention or compliance requirements.

Q: Are surveys created in Enquete.com anonymous?

Yes. Surveys are anonymous by default as long as you do not collect identifying information (such as name, email address, phone number, or employee ID) in the survey. Anonymity can change if you send surveys via personalized email invitations or enable response tracking, where responses may be linked to recipients for analytics and follow-up workflows.

Q: Can I show different questions based on how respondents reply?

Yes. Enquete supports survey logic (skip logic and branching), allowing respondents to follow different paths based on their answers. This helps personalize surveys, reduce completion time, and improve response quality.

Q: How do I identify individual respondents?

You can identify respondents by asking for their name/email directly in the survey, or by sending personalized email invitations via Enquete’s email campaign manager. When using email invitations, responses can be linked to recipient email addresses in the individual responses section.

Q: How do I create multilingual surveys?

Create your master survey, duplicate it, and change the survey language in Settings. System messages (such as buttons and default labels) are translated automatically. Your custom questions and answer options must be translated manually to match each language version.

Q: Do you store incomplete survey responses?

Yes. If a respondent leaves before completing the survey, any completed pages are saved as a partial response (depending on your survey pagination). You can filter completed vs. incomplete responses in your reports and exports.

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01.

Why Customer Support Feedback Matters

Feedback isn’t criticism—it’s your clearest path to continuous improvement. Companies that embrace feedback are better positioned to:

Fix customer service gaps before they become churn
Train and empower support agents with real data
Discover product or UX pain points straight from users
Increase customer retention by delivering better experiences
Build loyalty and turn happy customers into brand advocates

Improving support improves everything—from reputation to revenue.

02.

What Role Does Support Play in Business Growth?

Support isn't just a cost center—it’s a value creator. When done right, your customer support team can:

Educate customers and increase product adoption
Recommend solutions that truly fit their needs
Upsell or cross-sell based on user behavior
Resolve issues quickly and respectfully
Collect insights to share with product or sales teams

Great support = satisfied customers → loyal customers → repeat revenue.

03.

What to Include in Your Customer Support Survey

Build a focused feedback form that captures experience, speed, tone, outcome, and suggestions.

Sample Customer Support Survey Topics:

How helpful was our agent in resolving your issue?
Was your problem fully resolved?
How would you rate the speed of the response?
Did you feel heard and respected?
Is there anything we could have done better?
Would you contact support again if needed?

Use a mix of ratings, multiple-choice, open-ended, and Customer Recommendation Score (CRS) questions.

04.

Make Feedback a Continuous Loop

Support teams perform best when they’re constantly evolving. Don’t just run one survey—build a regular feedback loop.

Enquete lets you:

Automate post-ticket survey distribution
Track agent performance over time
Segment results by product, region, or issue type
Benchmark support satisfaction against industry standards
Share team-specific dashboards with managers

Let your support data drive performance reviews, training, and process updates.

05.

Confidential, Secure & Customizable

Whether you're gathering anonymous feedback or linking responses to tickets, Enquete gives you full control over:

Anonymity settings
Email triggers and automated sending
Role-based access to survey data
Custom branding for trust and professionalism
Multilingual surveys for international support teams

Build the feedback system that fits your support workflow—without extra tools or coding.

06.

Enquete Helps You Build Support Surveys in Minutes

No survey experience? No problem.

Choose from pre-made customer support templates
Customize with 20+ question types
Share via email, link, or embed after support chats
Export results to Excel, Google Sheets, or CRM tools
View real-time data with intuitive dashboards

Let your customers guide you. Let Enquete make it easy.

Ready to Improve Customer Support Through Feedback?

Turn every conversation into a growth opportunity.

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Create a support survey in Enquete for free and start listening today.

Who Is Enquete.com For?

Businesses & Marketers

Measure customer satisfaction, track Net Promoter Scores (NPS), test new product ideas, and perform in-depth market research.

Educational Institutions

Conduct student feedback surveys, evaluate course effectiveness, and streamline academic research.

Healthcare Providers

Assess patient satisfaction, improve service delivery, and manage internal quality assessments.

Human Resource Teams

Run employee engagement surveys, gather 360-degree feedback, and monitor workplace satisfaction trends.

Nonprofits &
Public Services

Collect community input, monitor program impact, and report stakeholder outcomes with ease.

Government

Engage your community, strengthen trust, and shape better policies by gathering insights from residents, constituents, and employees—all while keeping sensitive data secure.

“I rely on Enquete for various survey projects—from small groups to large audiences. Its flexible data collection methods and robust analytics make it a powerful feedback tool. I also value the library of survey templates, which perfectly align with our needs.”

Evon Zeegers

Marketing Manager

See all Enquete features