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Turn Customer Feedback into Business Growth

Q: Can I still access the legacy Enquete platform and my existing survey data?

Yes. Existing customers can continue accessing the legacy Enquete platform without losing any historical data. All previously created surveys, responses, and exports remain available. A direct link to the legacy login page is provided for uninterrupted business continuity.

Q: Why can’t I log in to my Enquete account?

Login issues are typically caused by an incorrect email/password, an unverified email address, or attempting to log in to the wrong platform (legacy vs. new). If your email is not verified, a “Verify Email” option appears after a failed login attempt so you can confirm your email and activate access. Enterprise users using SSO should follow their organization’s identity provider process.

Q: I can't find my survey / my survey has disappeared. What should I do?

In most cases, the survey was created under a different email address, workspace, or account. Confirm you’re logged into the correct account and organization, and that you’re using the correct platform (legacy vs. new). If you still can’t locate it, contact support for account recovery assistance.

Q: I’ve forgotten my password. How do I reset it?

Use the “Forgot Password” option on the login page. A secure password reset link will be sent to your registered email address. For enterprise accounts using SSO, password changes are managed through your identity provider.

Q: How do I delete my Enquete account?

Log in, go to Account Settings, and select “Delete Account.” Please note that deleting your account permanently removes all surveys and response data. Enterprise customers should contact support first if they have retention or compliance requirements.

Q: Are surveys created in Enquete.com anonymous?

Yes. Surveys are anonymous by default as long as you do not collect identifying information (such as name, email address, phone number, or employee ID) in the survey. Anonymity can change if you send surveys via personalized email invitations or enable response tracking, where responses may be linked to recipients for analytics and follow-up workflows.

Q: Can I show different questions based on how respondents reply?

Yes. Enquete supports survey logic (skip logic and branching), allowing respondents to follow different paths based on their answers. This helps personalize surveys, reduce completion time, and improve response quality.

Q: How do I identify individual respondents?

You can identify respondents by asking for their name/email directly in the survey, or by sending personalized email invitations via Enquete’s email campaign manager. When using email invitations, responses can be linked to recipient email addresses in the individual responses section.

Q: How do I create multilingual surveys?

Create your master survey, duplicate it, and change the survey language in Settings. System messages (such as buttons and default labels) are translated automatically. Your custom questions and answer options must be translated manually to match each language version.

Q: Do you store incomplete survey responses?

Yes. If a respondent leaves before completing the survey, any completed pages are saved as a partial response (depending on your survey pagination). You can filter completed vs. incomplete responses in your reports and exports.

Your most valuable customers are the ones you already have. With Enquete, you can uncover what keeps them happy—and what might drive them away. Build powerful customer satisfaction programs that fuel loyalty, reduce churn, and grow revenue.

Turn Customer Feedback into Business Growth

01.

Measure and Improve Customer Satisfaction with Confidence

Enquete empowers you to run scalable, consistent, and insightful feedback programs across the entire customer journey.

Easily collect feedback with:

25+ question types including CSAT, Customer Recommendation Score (CRS), and CES
Email, website, QR code, and in-product response channels
Multilingual support for global audiences
Advanced skip logic and branching for tailored questions
Fully branded feedback forms

Capture the voice of your customers—wherever they are.

02.

Discover What Drives Satisfaction (or Frustration)

Don’t just gather feedback—act on it. Enquete helps you track satisfaction scores over time, spot patterns, and prioritize improvements.

Benchmark CSAT and Customer Recommendation Score (CRS)
Add Customer Effort Score (CES) to assess ease of experience
Get visual reports with charts, and trend graphs
Identify high-friction touchpoints and fix them fast

Make better decisions, backed by customer sentiment data.

03.

Why Enquete for Customer Feedback?

CSAT, Customer Recommendation Score (CRS), CES tracking: Monitor loyalty and effort metrics across channels
Multi-channel distribution: Meet your customers where they are
Powerful logic and customization: Ask only what matters to each segment
Instant, visual reporting: Turn results into actionable insights

Start Using Customer Feedback to Drive Growth

Ready to improve customer experience, reduce churn, and build long-term loyalty?

Start free trial

Get started with Enquete – it’s free, fast, and easy.

Who Is Enquete.com For?

Businesses & Marketers

Measure customer satisfaction, track Net Promoter Scores (NPS), test new product ideas, and perform in-depth market research.

Educational Institutions

Conduct student feedback surveys, evaluate course effectiveness, and streamline academic research.

Healthcare Providers

Assess patient satisfaction, improve service delivery, and manage internal quality assessments.

Human Resource Teams

Run employee engagement surveys, gather 360-degree feedback, and monitor workplace satisfaction trends.

Nonprofits &
Public Services

Collect community input, monitor program impact, and report stakeholder outcomes with ease.

Government

Engage your community, strengthen trust, and shape better policies by gathering insights from residents, constituents, and employees—all while keeping sensitive data secure.

“I rely on Enquete for various survey projects—from small groups to large audiences. Its flexible data collection methods and robust analytics make it a powerful feedback tool. I also value the library of survey templates, which perfectly align with our needs.”

Evon Zeegers

Marketing Manager

See all Enquete features