Build Better Products and Improve Customer Experience

Q: Can I still access the legacy Enquete platform and my existing survey data?

Yes. Existing customers can continue accessing the legacy Enquete platform without losing any historical data. All previously created surveys, responses, and exports remain available. A direct link to the legacy login page is provided for uninterrupted business continuity.

Q: Why can’t I log in to my Enquete account?

Login issues are typically caused by an incorrect email/password, an unverified email address, or attempting to log in to the wrong platform (legacy vs. new). If your email is not verified, a “Verify Email” option appears after a failed login attempt so you can confirm your email and activate access. Enterprise users using SSO should follow their organization’s identity provider process.

Q: I can't find my survey / my survey has disappeared. What should I do?

In most cases, the survey was created under a different email address, workspace, or account. Confirm you’re logged into the correct account and organization, and that you’re using the correct platform (legacy vs. new). If you still can’t locate it, contact support for account recovery assistance.

Q: I’ve forgotten my password. How do I reset it?

Use the “Forgot Password” option on the login page. A secure password reset link will be sent to your registered email address. For enterprise accounts using SSO, password changes are managed through your identity provider.

Q: How do I delete my Enquete account?

Log in, go to Account Settings, and select “Delete Account.” Please note that deleting your account permanently removes all surveys and response data. Enterprise customers should contact support first if they have retention or compliance requirements.

Q: Are surveys created in Enquete.com anonymous?

Yes. Surveys are anonymous by default as long as you do not collect identifying information (such as name, email address, phone number, or employee ID) in the survey. Anonymity can change if you send surveys via personalized email invitations or enable response tracking, where responses may be linked to recipients for analytics and follow-up workflows.

Q: Can I show different questions based on how respondents reply?

Yes. Enquete supports survey logic (skip logic and branching), allowing respondents to follow different paths based on their answers. This helps personalize surveys, reduce completion time, and improve response quality.

Q: How do I identify individual respondents?

You can identify respondents by asking for their name/email directly in the survey, or by sending personalized email invitations via Enquete’s email campaign manager. When using email invitations, responses can be linked to recipient email addresses in the individual responses section.

Q: How do I create multilingual surveys?

Create your master survey, duplicate it, and change the survey language in Settings. System messages (such as buttons and default labels) are translated automatically. Your custom questions and answer options must be translated manually to match each language version.

Q: Do you store incomplete survey responses?

Yes. If a respondent leaves before completing the survey, any completed pages are saved as a partial response (depending on your survey pagination). You can filter completed vs. incomplete responses in your reports and exports.

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01.

Deliver Outstanding Customer Experiences

Understand your customers better—then exceed their expectations. Use feedback to reduce churn, improve Net Revenue Retention (NRR), and increase satisfaction across every touchpoint.

Capture real-time feedback
Trigger personalized follow-up actions
Discover churn drivers and loyalty signals

02.

Build Products That Truly Meet Customer Needs

Product research doesn’t have to slow you down. Enquete provides tools to validate your ideas, test concepts, and ensure you’re building features your users actually want. From startups to enterprise teams—our platform helps you stay aligned with market demands.

Conduct idea screening and usability testing
Prioritize features with customer-backed data
Run surveys during product lifecycle phases

03.

Stay Ahead with AI-Powered Insights

The market evolves fast—so should your insights. Enquete’s advanced analytics and AI-enhanced dashboards allow you to track sentiment shifts, demographic changes, and evolving trends. Make better, faster decisions based on real-time intelligence.

04.

Built for Every Stage of Growth

Whether you're launching your first product or scaling globally, Enquete gives you the tools to grow smarter.

Startups

Test ideas, pricing, and positioning with minimal effort
Launch fast using built-in templates and AI-generated questions
Avoid costly mistakes with real-time market validation

Growth-Stage Companies

Scale feedback collection across touchpoints
Improve user onboarding, retention, and support
Keep improving your product using continuous survey loops

Enterprise

Customize workflows to match complex team structures
Leverage one secure platform across teams and departments

05.

Compliant. Secure. Enterprise-Ready.

Your patient and employee data is safe with Enquete.

End-to-end encryption
Role-based access control
GDPR-compliant architecture

Who Is Enquete.com For?

Businesses & Marketers

Measure customer satisfaction, track Net Promoter Scores (NPS), test new product ideas, and perform in-depth market research.

Educational Institutions

Conduct student feedback surveys, evaluate course effectiveness, and streamline academic research.

Healthcare Providers

Assess patient satisfaction, improve service delivery, and manage internal quality assessments.

Human Resource Teams

Run employee engagement surveys, gather 360-degree feedback, and monitor workplace satisfaction trends.

Nonprofits &
Public Services

Collect community input, monitor program impact, and report stakeholder outcomes with ease.

Government

Engage your community, strengthen trust, and shape better policies by gathering insights from residents, constituents, and employees—all while keeping sensitive data secure.

“I rely on Enquete for various survey projects—from small groups to large audiences. Its flexible data collection methods and robust analytics make it a powerful feedback tool. I also value the library of survey templates, which perfectly align with our needs.”

Evon Zeegers

Marketing Manager

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